SoftSay Privacy Policy

Welcome to SoftSay (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use SoftSay (the “Platform”) available at softsay.com.

By accessing or using SoftSay, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services. This includes:

1.1 Information You Provide

1. Account Information: Name, username, email address, phone number, password.
2. Profile Details: Bio, photos, links, interests, social information.
3. Content: Posts, comments, messages, media uploads, and interactions on the Platform.
4. Feedback: Reports, support requests, surveys.

1.2 Automatically Collected Information

1. Device & Browser Data: IP address, browser type, device type, operating system.
2. Usage Data: Pages visited, interactions, features used, session duration.
3. Cookies & Tracking Technologies: For authentication, analytics, personalization, and security.

1.3 Information From Third Parties

1. Social Login (if used): Basic profile information or permissions granted through platforms such as Google, Facebook, TikTok, etc.
2. Analytics Tools: Non-identifiable behavioral data.

2. How We Use Your Information

We use collected information to:

1. Create and manage user accounts
2. Provide, operate, and maintain the Platform
3. Personalize user experience and recommendations
4. Improve platform performance and develop new features
5. Ensure safety, security, and fraud prevention
6. Communicate updates, notifications, or support responses
7. Enforce our Terms of Service and community standards
8. Generate analytics and statistics to enhance user experience

3. How We Share Information

We do not sell your personal data.

We may share your information only in these cases:

3.1 With Your Consent

When you authorize integrations or share content publicly.

3.2 Service Providers

Trusted third-party vendors that help operate SoftSay, such as:

1. Cloud hosting
2. Analytics providers
3. Security and monitoring services
4. Email delivery services

These providers only access data as needed to perform their functions.

3.3 Legal or Safety Reasons

We may disclose information to:

1. Comply with laws, regulations, or legal processes
2. Protect platform security or prevent abuse
3. Enforce our Terms of Service
4. Protect the rights, safety, or property of SoftSay and its users

4. Cookies & Tracking Technologies

SoftSay uses cookies, web beacons, and similar technologies to:

1. Keep you logged in
2. Remember preferences
3. Analyze usage patterns
4. Improve site performance

You may disable cookies in your browser settings, but this may affect functionality.

5. Data Security

We implement standard security measures to protect your information, including:

1. Encryption
2. Secure authentication
3. Firewalls
4. Access controls

However, no online platform can guarantee 100% security, and you use SoftSay at your own risk.

6. Your Rights

Depending on your region, you may have rights including:

1. Access your data
2. Correct or update your information
3. Request deletion of your account and data
4. Restrict or object to processing
5. Download a copy of your data (data portability)

To exercise any rights, contact us at ericndungutse890@gmail.com.

7. Data Retention

We retain your information only as long as necessary to:

1. Provide our services
2. Comply with legal obligations
3. Resolve disputes
4. Enforce agreements

You may delete your account at any time, after which your data will be removed or anonymized according to our retention policy.

8. Children’s Privacy

SoftSay is not intended for users under 13.

We do not knowingly collect data from children.

If we discover such data, we will delete it immediately.

9. Third-Party Links

SoftSay may contain links to external websites or integrations.

We are not responsible for their privacy practices.

We recommend reviewing their respective policies.

10. International Data Transfers

If you access SoftSay from outside our hosting region, your data may be transferred and processed across borders. We apply appropriate safeguards to protect your information.

11. Changes to This Privacy Policy

We may update this policy periodically.

Changes take effect once posted on this page.

We encourage you to review the policy regularly.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

SoftSay Support

Email: ericndungutse890@gmail.com

Website: softsay.com