SoftSay Help Center

Welcome to the SoftSay Help Center.

Here you’ll find answers, guides, and support to help you get the most out of your SoftSay experience.

If you need personal assistance, contact us at [add support email].

🔹 Getting Started

How do I create a SoftSay account?

Visit softsay.com, click Sign Up, and follow the registration steps. You can sign up with email or supported social logins.

How do I log in?

Go to the Login page, enter your email and password, or use a connected login method.

I didn’t receive a verification email. What should I do?

Check your spam/junk folder. If it’s not there, request another verification email from the login page.

🔹 Account Management

How do I edit my profile?

Navigate to Profile → Edit Profile to update your photo, username, bio, and personal details.

How do I change my password?

Go to Settings → Security, then select Change Password.

I forgot my password—how can I reset it?

Click Forgot Password on the login page and follow the instructions sent to your email.

How do I delete my account?

Visit Settings → Account, and select Delete Account. Your data will be removed or anonymized.

🔹 Privacy & Security

How do I control who sees my posts?

Each post includes visibility options (public, private, followers only).

You can also adjust global privacy settings in Settings → Privacy.

How do I block or report a user?

Visit the user’s profile and select Block or Report.

For posts, tap the Report button under the content.

Does SoftSay protect my data?

Yes. We use encryption, secure servers, and modern security protocols.

See our Privacy Policy for details.

🔹 Using SoftSay

How do I create a post?

Click the Create Post button on your feed, upload media or text, and publish.

Can I upload photos or videos?

Yes! SoftSay supports media uploads. Size and format limits may apply based on your region.

How do I follow other users?

Visit their profile and click Follow. Their updates will appear in your feed.

How do notifications work?

You’ll receive alerts for likes, comments, followers, and updates.

Customize your notification settings under Settings → Notifications.

🔹 Community Standards

What content is not allowed?

SoftSay prohibits:

1. Hate speech, harassment, or violence
2. Explicit content
3. Illegal activity
4. Spam, scams, or impersonation
5. Malware or harmful files

Read our Community Guidelines for full details.

What happens if I violate the rules?

Content may be removed, accounts may be suspended, and violations may lead to permanent bans.

🔹 Technical Issues

The website isn’t loading correctly—what should I do?

Try:

1. Refreshing the page
2. Clearing browser cache
3. Using a different browser
4. Checking your internet connection

If the issue persists, contact support.

I found a bug—how do I report it?

Send us details at [add support email], including:

1. Screenshots
2. Device and browser info
3. Steps to reproduce the issue

🔹 Legal & Policies

1. Privacy Policy
2. Terms of Service
3. Cookie Policy
4. Community Guidelines

You can find these documents in the footer of SoftSay.

🔹 Need Further Help?

If you couldn’t find what you’re looking for, our support team is here to help.

📩 Email Us: ericndungutse890@gmail.com

🌐 Website: softsay.com

We typically respond within 24–48 hours.